Questions we get
From restaurant, bar and lounge owners in Nigeria — answered plainly, including the things ChopNest does not do.
- Do my customers need an app?
- No. They point their camera at the card and your menu opens in their browser — the same way any web page opens.
- Can I change my menu after the cards are printed?
- Yes, any time. The code on the card points at your table, not at a copy of your menu, so a price you change today shows on the next scan. You never reprint a card because a price moved.
- What if the network is bad?
- Orders are held on the phone and sent the second the signal is back — nothing is lost quietly.
- Is the free plan a trial?
- No. Three tables, the menu, the QR codes and the orders are free for as long as you want them. No card to start.
- Can I print the codes myself?
- Yes — one card per table, on an ordinary printer. Laminate them if the room is busy. You can reprint a single table without touching the others.
- Do I need a website first?
- No. ChopNest is the whole thing your guests see. If you already sell on Shopnest, your dishes and prices are here already.
- Can my waiters still take orders?
- Yes. Waiters key rounds in from their own seat and the table sees them on the same tab. Waiter seats start on Pro — the free plan is an owner seat, and Queue adds only a kitchen screen for a pickup counter.
- Do my guests have to pay online?
- No. Cash and transfer at the counter work exactly as they do now — the phone is for choosing and ordering, not for forcing a payment method on anybody.
- Do you do takeaway and pickup?
- Yes. Put a pickup code on the wall or the counter: guests order and pay on their phone, get a code and a live ticket, and collect when it says ready. The free plan has one pickup code; ChopNest Queue is made for pickup-only counters.
- Is ChopNest a POS?
- No, and that is deliberate. It does not count stock, print to the kitchen or run several branches. It is the menu, the table codes and the orders — which is what most rooms actually need, at a price a room with ten tables can pay.
Nothing here answers it?
The free plan is the fastest answer to most of them — three tables cost nothing and take an afternoon. See what the paid plans add.